Privacy policy

INGLÊS

🇪🇺 EUROPEAN UNION

📦 1. Shipping Policy
Orders are processed and dispatched within a maximum of 24 working hours after payment confirmation, except on weekends and public holidays.
Orders placed after 2:00 p.m. (Lisbon time) on Fridays will be shipped the following Monday.

The customer will receive a confirmation email with the tracking number once the goods have left our warehouse.

In case of delay or delivery issues, the customer may request a shipment review or a refund if the order has not been delivered within 30 calendar days from the date of purchase. During this period, the company will attempt to locate the goods with the carrier or propose an alternative solution.

❌ 2. Cancellation Policy
The customer may cancel the order free of charge within the first 19 hours after placing it, provided that the goods have not yet been dispatched from our warehouse.

If the order has already been shipped, the customer may still request a cancellation but must cover the shipping costs related to both the delivery and the return of the goods.

The right to cancel may be exercised through the official communication channels listed on our website:

• By email, at the address provided on the site.

• Via WhatsApp, using the official number listed.

The cancellation request will be considered valid once confirmed by our customer service team.

🔄 3. Return Policy
Consumers have 14 calendar days from receipt of the goods to exercise their right of withdrawal, without the need to provide any reason.

The product must be returned in its original condition, unused, in its original packaging with the seal intact, and accompanied by the invoice or proof of purchase.

Since our products are perishable goods, returns will not be accepted for items whose seal has been broken or that have been partially consumed.

The cost of the return shipment will be borne by the customer, except in the case of an incorrect shipment or defective product.
The company will withhold the refund until receipt and inspection of the returned goods. If the conditions above are not met (product opened, unsealed, or damaged), no refund will be issued.

💶 4. Refund Policy
The refund of the corresponding amount will be made within a maximum of 14 working days, counted from:

• The date of cancellation confirmation, if the goods have not yet been shipped; or

• The date of receipt and verification of the returned product, if the order has already been dispatched.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed by both parties.

⚖️ Legal Notice
All policies and conditions described herein comply with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI) and Royal Legislative Decree 1/2007, which regulates the Rights of Consumers and Users.

Further information can be found on the official website of the European Commission:
👉 https://ec.europa.eu/consumers

🌍 Shipping, Cancellation, Return and Refund Policy (Countries outside the European Union)

Customers will receive a confirmation email with the tracking number once the goods have been shipped.

For deliveries outside the European Union, delivery times may vary depending on the destination country and local customs clearance procedures.
The customer is responsible for any import duties, customs fees or additional charges applicable in their country.

If the order has not been delivered within 30 calendar days from the date of purchase, the customer may request a shipment review or a full refund, subject to verification with the carrier.

If the order has already been shipped, the customer may still request cancellation, but must cover international shipping costs related to both delivery and return.

Cancellation requests can be made through the official contact channels listed on our website:

• By email, using the address provided.

• Via WhatsApp, using the official number displayed.

The request will be considered valid once confirmed by our customer service team.

🔄 3. Return Policy

🏴 United Kingdom / Norway / Iceland / Liechtenstein
Consumers have 14 calendar days from receipt of the goods to exercise the right of withdrawal, without the need to provide justification.
Products must be returned in their original condition, unused, in their original packaging with the seal intact, and accompanied by the invoice or proof of purchase.
As our products are perishable goods, returns will not be accepted for opened or partially consumed items.
The cost of return shipping shall be borne by the customer, except in cases of confirmed defect or shipping error.
The company will withhold the refund until the goods have been received and their condition verified.

🇦🇩 Andorra
Consumers have 7 working days from delivery to exercise their right of return.
The same conditions apply: product in perfect condition, unused, with intact seal and original packaging.
Return costs are the responsibility of the customer, unless due to an error by the seller.
Refunds will be issued within 30 calendar days after the returned product has been received and inspected.

🇨🇭 Switzerland
In Switzerland, the law does not provide a general right of return for distance sales.
Therefore, returns will only be accepted if the item arrives damaged, defective, or incorrect.
Products must be returned in their original condition, with intact seal and original packaging.
Return shipping costs will be borne by the customer, except in cases of manufacturing defect or error.
If the return is approved, the refund will be issued within 14 working days after verification of the item.

💶 4. Refund Policy
Refunds will be processed as follows:

• Within 14 working days for the United Kingdom, Norway, Iceland, and Liechtenstein;

• Within 30 calendar days for Andorra;

• In Switzerland, only if the return has been approved according to the conditions described above.

Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed between the parties.
In the case of partial cancellations or returns, only the amount corresponding to the eligible product(s) will be refunded.

⚖️ Legal Notice
The policies described herein comply with consumer protection and e-commerce laws applicable in countries outside the European Union, including:

• Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 (United Kingdom)

• Llei 6/2014 on the Protection of Consumers and Users of Andorra

• Swiss Code of Obligations (Articles 184–236) and Federal Consumer Protection Act (RS 944.0)

• Directive 2011/83/EU, applicable in EEA countries (Norway, Iceland, Liechtenstein)

For more information about consumer rights in Europe, please visit:
👉 https://ec.europa.eu/consumers